EUREKA FORBES-EURO HELPLINE
No response to complaint since 12th march

To whom so ever concerned,

Dear Sir/Mam,

I Mrs. Sushma R Shroff would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model ST2000 since yrs. We are on an annual service contract that we annually renew.

On the 12th of march i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water that they need to send someone urgently the

complaint no they gave me was.120308426.they promised that a technician would come the same day or latest by the next day which was 13th march.

It is the 24rd of march that I making this complaint.

I called them on the 15th aswell as the 18th to follow up each time they apologized & assured the person will come the same day.

What is the meaning of having an annual contract or a service help line in the first place. You can understand how important it is to have drinking water especially considering the no of ppl we are at home. I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.

This is not the first time that these people have been negligent.

I sincerely request you to teach them a lesson. When it comes to selling products these people are all over the city but come time to service their products this is the attitude.

PLEASE HELP ASAP

Awaiting your prompt response

Company: EUREKA FORBES-EURO HELPLINE
Country: India

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