Eureka Forbes Ltd
O plant in warranty service not attended

Delay in attending complaint

My RO Purifier is making a lot of noice. I had lodged complaint with your Customer Care Cell and the service person told that your pump need a replacement and will be done within one week. Thereafter i kept on calling customer care but no one came to replace the pump. My complain was registered on 14.02.2008. But till date they have not fixed the problem. The RO Purifier is under warrenty having Customer Code 1003062827. I know that if the warrenty period ends they will not be listining to my complain. Warrenty period is going to end on 28.02.2008. Kindly take immediate action.

Despite my repeated requests the executives of the Customer Care Cell gives me my Complaint Number but never arrange for speedy redressal of my complaint.

Here I want to point out that the place where I live in receive hard and contaminated water, which is not at all fit for drinking or cooking purpose. That is why I had opted for RO Purifier of your company, being the most reputed one. I am facing a lot of problem. I would like to claim futher 25, 000 rupess from the company for mental harressment. Kindly guide me further on this.

Sanjay

Company: Eureka Forbes Ltd
Country: India

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