Eureka Forbes pump model water purifier
No service inspite of AMC

Dear Sir/Maam,

Eureka Forbes has signed an Annual Maintenance Contract (service contract) invoice /receipt no 15866881dt.1.10.08.. As a part of the contract, the carbon in the water purifier has to be replaced once in 6 months. The service department didn't bother to do that even after repeated reminders. The worst part is our water purifier is not working for the past three months. When we placed our complaint with the Perambalur office we were asked to call the Trichy office. They promise to send someone the next day and their commitment ends with it. Repeated complaints were made but of no use. When we demanded for the mobile number of a higher authority they gave the no of Mr. Siva kumar (9629081414) who is the Franchisee Dev. Officer. He attended our phone the first time and when we complained to him he promised that the matter will be taken care of, but nothing happened. From the next time onwards he never picks his phone at whatever time we call.

Our contract expires on 30/09/09. So please do the needful to get the water purifier rectified atleast before our contract expires.

thank you

sincerely

K.Anbazhagan

Company: Eureka Forbes pump model water purifier
Country: India

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