Eureka forbes - RO purifier
Faulty Machine

I brought a RO water purifier from Eureka Forbes few months back thinking to provide pure driking water to my family. It never works continueosly from last 3-4 months. So we left without drinking water. The customer care of Eureka Forbes, Bhopal is so irresponsible towards their customers that they will never address your issue. They will not pick your call & when ever the complaints were reported to them, i have to keep on reminding for next 2-3 days.

The machine startrd giving problems after 5 months of buying & the flow of water detoriated day by day & sometimes in one full day it gives only 10 litres of water. Initially, The problem was informed to Service centre " Manu services". One guy came & said that the membrane is having problems & you have to change it. I asked how cvome it started giving problems after 5-6 months. then he just did some servicing & little water started coming out.

Again after the machine started giving problems & again the same replies & same treatment was done & finally i was fade up & called again Eureka Forbes a week back. The lady said some one will come by evening & then i have to remind her for next 2 days & finally no one turned up.(Last Complain No 21) I was not left any choice but to call up the guy from Manu services & asked him what to do. He said that all the filters has to be changed along with Membrain & it will cost you Rs 2850/ which is said that you change it. I asked the person wats the problem & then he disclosed that most of RO machines are not functioning properly & are regularly giving problems.

I am highly annoyed that the company is cheating their customers & selling a faulty product. I am your old customer & my earlier Aqua guard (Nova) gave me satisfactory performance but this is a absolutely rediculas machine & i think the company has cheated me. I am not going to give any money for the replacements been done as it was told to me by the time of buying the machine by the sales team (Mr Sachin singh & Mr Taneja) that the filters needs to be changed after one to one & half year.

If you feel that your company is really taking care of the customers then you need to give me 100% free replacement.

I am looking forward for the right gesture

Company: Eureka forbes - RO purifier
Country: India

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