Eureka Forbes RO Purifier
Delay in attending complaint

My RO Purifier is not functioning since last 10 days. I have lodged complaint with your Customer Care Cell on 14.02.2008. But till date they have not fixed the problem. The technician visited my place on 15.02.2008 & have intimated that the pump is defective & need replacement. The RO Purifier is under Annual Maintenance Contract of One Year having Customer Code 381015989, Contract Receipt No. 45, Serial No. 20012104 dated 22.09.2007.

Despite my repeated requests the executives of the Customer Care Cell (Tel No. 2422760, 70, 80) neither register my complaint properly & gives me my Complaint Number nor do they arrange for speedy redressal of my complaint.

Here I want to point out that the place where I live in (Sector-7D, Faridabad) receive hard and contaminated water, which is not at all fit for drinking or cooking purpose. That is why I had opted for RO Purifier of your company, being the most reputed one. I am facing a lot of problem due to its non-functioning.

Hence, it is my earnest request to you to look into the matter & arrange for prompt redressal of my complaint or else I would have to move to the Consumer Forum for inefficient After Sales Service despite having an Annual Maintenance Contract.

-- K.S. Chakraborty

Company: Eureka Forbes RO Purifier
Country: India

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