Eureka Forbes - SpringFresh RO System
Total Absence of Support

Hi All

I was gifted this product by my sister about 2 yrs back. The product was bought in chennai and is being used in Bangalore. I had to wait for atleast a week to get it installed.

I have faced about a dozen problems in the last 2 yrs. I am the kind of guywho would work/live with minor issues but I have had enough of this appliance now.

Last week, The machine simply stopped working. I called up the support numbers. they gave me a Service request number "80226798". This was on 19th march. I have made atleast 10 calls to the 39883333 call centre. The Staff is courteous and always reassures me that the problem will be taken care in the next couple of hours!

It is beyond ridicilous. The company does not have basic ethics of responding to customer complaints.

The call center on its website says " 24 hrs" but the call centre voice message says it operates from 8 am to 8 pm only.

I can go on and on but I have decided to file a case in the consumer court next week and request all owners with issues to join me.

Regards

Vivek Bhatnaga

Company: Eureka Forbes - SpringFresh RO System
Country: India

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