Eureka Forbes - Water Purifier
Pathetic and very unprofessional response for a service request

I have purchased a Eureka Forbes - Aquasure Crystal UV water purifier three months back from TMC dealer. The product is already not functioning. I have logged in a complaint by contacting service call centre @ 040 39883333 with service request number 81603779, three days back. So far there is no response and no one has attended the compliant. Every day when I check up with the service centre I am given assurance that the service engineer would be attending by EOD of that today. Someone called me in the morning and told me that he would be coming by afternoon and that I should be at home. I have wasted whole day waiting for someone to turn up.

I have experienced similar pathetic and unprofessional service for the installation request when the equipment was purchased.

After sales service does not reflect the market image Eureka Forbes has. It is very pathetic, unprofessional and hopless. It is leaving the customers fuming and cursing the company.

Company: Eureka Forbes - Water Purifier
Country: India

  <     >