Eureka forbes Water Purifier
Local franchisee and the service centre in Nagpur is not have adequate service competence

Dear All,

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 5-6 years. Althought the product is still unparalleled in its category compare to other competitors. But unfortunately the service backup of the company is still NOT really good after serving the industry for so long.

I had recently called the local service centre and their service franchisee which covers my locality in Nagpur (almost 4 weeks back). The circuit and some other components of the product were need to be changed as told by the service engineer, who visited after almost 3 weeks from the first complaint. Then they said that they need to order these components from their main H.O. But thereafer, nobody turned up. Their service delivery is very pathetic. They do not have (including their service H.O. here) the necessary spare parts available and I am still waiting for the components to be replaced.

Thanks.

Dr. Preshth Bhardwaj

Assistant Professor (Marketing Area)

Institute of Management Technology (IMT), Nagpu

Company: Eureka forbes Water Purifier
Country: India

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