Eureka forbes(water purifier INOVA)
BILL AND WARRANTY NOT DELIVERED

I WAS TAKEN IN BY THE ADS ON TV WHICH SHOWED A SMILING SALES AGENT FROM EUREKA FORBES DELIVERING PRODUCTS AND CONDUCTING DEMONSTRATIONS OF THE PRODUCTS.NOW I KNOW BETTER. I PURCHASED A WATER PURIFIER AND A VACUUM CLEANER THROUGH AN AGENT MR ARVIND SRIVASTAVA FROM EUREKA FORBES DARYAGUNJ OFFICE IN JULY. NOW ITS OCT END AND THE BILLS AND WARRANTY HAVE NOT YET BEEN DELIVERED. ON ENQUIRING FROM THEIR DARYAGUNJ OFFICE I WAS TOLD THAT MR SRIVASTAVA WAS NO LONGER EMPLOYED WITH EUREKA FORBES. INNUMERABLE TELEPHONE CALLS TO THE OFFICES AND EMAIL TO THEM HAVE YIELDED NO RESULT.I WAS TOLD TO CONTACT MR SACHIN MEHRA WHO HOWEVER IS WELL COCCOONED BY HIS STAFF WHO FOBBED OFF ALL MY ATTEMPTS TO SPEAK TO HIM; INSTEAD I WAS CURTLY TOLD THAT MY COMPLAINT WOULD BE CONVEYED TO HIM. MORAL OF THE STORY DONT GET FOOLED BY THE ROSY ADVERTISEMENTS DO A SEARCH ON THE NET TO CHECK THE RESPONSIVENESS AND RELIABILITY OF THE COMPANY FIRST HAND. ON THE CONTRARY MY EXPERINCE WITH IFB HAS BEEN VERY GOOD AS THEY ARE PROMPT AND POLITE IN THEIR DEALINGS. I STRONGLY SUGGEST RETHINKING ABOUT ANY PURCHASE OF THE EUREKA FORBES PRODUCT.

Company: Eureka forbes(water purifier INOVA)
Country: India

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