Eureka Forbes/ Water Purifier(RO)
Not attending to repeated complaints

We purchased an RO system (Aquaguard Total) on 29th October from Eureka Forbes @ Rs. 14, 500/=. Initially, we were very satisfied with the fact that we were having drinking water in its most purified form, but one day we were SHOCKED TO SEE A TINY COCKROACH FLOATING INSIDE THE TANK. We consulted the company and their executive for the same and they just came and cleaned up the water tank, AND EVEN GAVE US SOME HINT THAT THESE INCIDENTS WERE NOT UNUSUAL, and to our despair, these incidents kept increasing with the time.

Now, for the last 2-3 months, WE ARE CLEANING AND REFILLING UP THE TANK TWICE DAILY BECAUSE WE CAN SEE SO MANY ANTS FLOATING IN THE WATER AS SOON AS WE LEAVE IT REFILLED. IT'S BECOME A NUISANCE, AND A COMPLETE WASTE OF MONEY, ENERGY AND TO THE TOP OF IT WATER! We were told by the company executive himself that this problem is because of its manufacturing defect for which the water tank and the its lid will be changed by the company. But that was the last day any executive came to our place to attend to our problem. They never came back to change anything.

Executives from the company have now stopped listening to us. They avoid us and don't pay attention to our repititive calls, complaints and requests.

We want our problem to be looked after properly and get solved asap.

Company: Eureka Forbes/ Water Purifier(RO)
Country: India

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