Euroka forbes
No servicing done free of cost

I purchased a Water purifier from Euroka Forbes (Aqua Guard), it has been more than 2 years and now I want it to be serviced but if I call up the customer care he tells me to make a payment of Rs 250 to the guy who comes to service the product, but the sales person who sold the product to me informed us that the product comes with Lifetime free Service charges which was the main reason for me to buy the product, I purchased another Vaccun Cleaner not aware that the sales guys are not fully aware of their own companies rules that the servicing is free only for warranty period and after that we need to pay servicing charges. I want to say that this is nothing but cheating the customers and this company must be fined severely for misleading the customers. I want to take refund of my money and do not want to buy any of their products in future. the sales guy who sold us the product has never given us the user manual which he promised to give in one week's time of purchase, we have made number of calls and every time he tells us that he will come immediately but has never turned up. this company should be severely punished for all the losses we have incurred.

Company: Euroka forbes
Country: India

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