Executive elite washing machine
NON-ATTENDANCE OF COMPLAINT

The machine is not functioning since 12 Nov. The product is simply hopeless. I have been facing problems with this machine ever since I have purchased the same. Initially it was under warranty hence the expenses were covered. Now the machine is under AMC and since June the machine is continously being giving problems. Just about 8-10 days before 12th Nov, after about 15-20 reminders, the engineer has come and replaced the motor and now again on 12th Nov the machine has conked off. Your personnel had come without spares (again after 15-20 reminder calls) and just checked the machine. He has told us that the motor has to be replaced. The machine is totally dead now. Inspite of complaint being registered and reminder mails being sent, no one has attended till date. Your customer care personnel is so very casual in their attitude that despite sending the mails, they have not bothered to attend. This is highly disgusting. Looking at the above sequence of issues, I think both your spares and the quality of service are simply hopeless. I will never suggest this product to anybody and let them suffer like we have. We have repented buying this expensive product when cheaper options were available in the market. My contact no. is 9819553040.

Regards,

Swati

Company: Executive elite washing machine
Country: India

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