Exide
New Battery not working and dealer is giving excuses that company doesnt replace the battery

I had purchased an exide 25*N21 Battery from Mridu Sales Corporation Phagwara gate Jalandhar, date 26/6/08 for Rs 8000/- invoice no 417 of MSC.After 6 months itself, the battery started giving indications regarding battery low everyt ime there was a power cut, the battery got discharged after 1/2 hour with only one tube lite running. On complaining regarding the same the MSC owner said that we will get it replaced and took the battery alongwith the original guarantee card dated 20/12/08.After 15 days they installed the same battery again and said that the company has repaired the cells. But didnt gave back my guarantee card and said that company doesnt gives back the guarantee card. In feb 09 the same problem started again and after visiting several times to MSC the owner said that the company doesnt replace this battery and they only repare the same. At the time of sale the dealer didn't told that the battery will nopt be replaced in case of any problem. After lot of confrontations the dealer got the battery uninstalled from my house. Till date 15-20 days has been passed and i have no idea where the battery is lying. Till date we had not received our battery, on contacting the dealer he says that it is with company as soon as we got it back we will installed the same in your house. Now the dealer has started avoiding the calls. In Jalandhar there is an acute problem of power cut, due to which we trusted on exide as it is a nation wide brand and people trust on it. The dealer and the company is just making fool of people who pay huge price for the exide name.

The company is selling faulty batteries in the name of exide to innocent people who trust the brand.

You are requested to please look in to the matter and get my battery replaced as the summer has staretd and there is a cut of 6 hours in Jalandha

Company: Exide
Country: India

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