Exide car battery
Car battery not working despite 2 services within 1 year of purchase (problem still not diagnosed)

Car Battery details-

Dealer: R S Electricals

A-4 /20, PAschim Vihar (9312837307, 9210039590, 011 42311307)

Date of purchase: 23rd Aug 07

Warranty period: 18/36 months

Status: In warranty

Type: Exide ATB 38B20R for Rs 2933 367 (tax) = Rs 3, 300/-

BILL IS WITH ME

On 31st March 08, car battery problem was checked by BatMobile (011-41540627 / 8) wherein service van no. 8602 arrived at my place in Paschim Vihar.

Battery Specific Gravity

Cell 1 1250

Cell 2 1230

Cell 3 1230

Cell 4 1230

Cell 5 1250

Cell 6 1275

They drove the battery to their Okhla workshop & reverted back after 3 days with the above status saying that battery is now working fine.

I ran my vehicle for another couple of months till Oct 08, i called up BatMobile again for battery not working wherein i was told that Exide car helpline vehicle is down & so they can't attend the vehicle. If urgent, take the battery to the shop wherefrom you purchased it.

Unfortunately, the dealer from whom i bought the battery is no more dealing in Exide batteries & hence i was made to bear the cost of it.

On 1st Nov 08, I took my battery personally to Wazirpur (Exide Industires Limited, c/o Indo Arya center), 9310959733 wherein Manoj took my battery for checking & kept it for 3 days & i was told to collect the battery on 4th Nov. I finally reached them on 5th Nov & i was assured that battery has been repaired & will now work fine.

Status given to me was below -

ON RECIEPT ON 1ST NOV

Battery Specific Gravity

Cell 1 1190

Cell 2 1200

Cell 3 1100

Cell 4 1220

Cell 5 1220

Cell 6 1230

AFTER REPAIR & CHECKUP

Battery Specific Gravity

Cell 1 1250

Cell 2 1250

Cell 3 1250

Cell 4 1250

Cell 5 1250

Cell 6 1250

As per them, battery was kept on charging from 1st Nov 08 (4pm) to 3rd Nov (11am)

I was handed battery with full assurance that it will not fall again.

Unfortunately, after 9 days of driving battery went down again while on my way from office

Nobody (BatMobile @ 011 41540627/8 & Exide Supervisor in Wazirpur @ Mohan Singh) responded to my rescue on 14th Nov 08 evening hours 6-7pm.

I'll be suing the Exide batteries for improper, inefficient & pathetic support.

IF ANYBODY CAN HELP ME IN KNOWING HOW TO RAISE A CASE IN CONSUMER COURT, PLEASE CALL @ 91 9999 106 420 (MANUJ SACHDEVA)

I DONT UNDERSTAND THE TECHNICL TERMS OF GRAVITY & ALL.

ALL IM BOTHERED IS THE WORKING BATTERY THAT SHOULD NOT HAMPER MY DAILY REGIME.

DESPITE 2ND PROBLEM REPORTED WITHIN A YEAR OF PURCHASE, THESE PEOPLE SHOULD HAVE REPLACED THE BATTERY TO CALM DOWN THE USER & MAINTAIN THE CUSTOMER REALTIONS RATHER THEY INJECTED FUEL TO THE FIRE.

I'M SERIOUSLY PISSED OFF

CAN ANYBODY PROVIDE ME THE CONTACT NUMBER OF EXIDE BATTERIES, CUSTOMER SUPPORT MANAGER as everytime i call them in Jhandewalan, they dont give me his/her extension.

SUPPORT IS ZERO.

DNT BUY EXIDE BATTERIES EVER... I DID A MISTAKE, WILL NOT REPEAT IT...

Company: Exide car battery
Country: India

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