Express packers & Movers
Fraud & deficiency of service

I have paid 25000 to transwere my goods from Gurgaon (Haryana) to Bangalore. Good were given to Transport company on 17th May & they have taken the payment on the same date. I have told mr Vinod to deliver this stuff on 23rd May 08, on which he agreed. He also told me that he require 7 days to deliver the stuff from delhi to bangalore. on saturday he told me that your material will be delivered on sunday. Since Sunday nobody from Express movers Office (Delhi & Bangalore) is picking up my phone & nobody is giving me the status. I tried calling them more than thousand time to get an update but failed. Mr. Ajay chaudhari sometimes start abusing on the phone if i ask about the status of my material. I told them my problem & remind them that they have promised me that they will deliver material on 23rd May, but they Ignored & Keep on ignoring me. This is a big harrasment when you won't get services on time after giving the money as well. they are not even bothered to provide an update to customer who has paid for the services & shifted to a new house, where there is no space to sit. My family has spoken to Mr. Vinod kumar in delhi and he agrees that this is their mistake & agreed to pay the damages. They have also not provided Insurance invoice to me after charging money, after asking them thousands of time they are least bothered to reply. I receive my material i Damaged condition & nobody from Express packers came to survey or provide me compensation for the same.

moreover after calling them they are threatning to me that they can do anything in 3 hours in Bangalore.

Is this should be an attitude of a company dealing with customers?

Such people should be penalised & their license should be cancel.

Thanks

nitesh

Company: Express packers & Movers
Country: India

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