Extra Rewards Programme
Gifts not delivered after repeated writing of complaint in complaint book at Yelahanka New Town, Bangalore outlet

Sirs,

I am a member with number 1002529935. I participated actively in your "Extra Rewards" programme which assured a gift of Steel Copper Bottom Kadai for shopping Rs.2500/- and above; and a gift of Set of 3 plastic containers for shopping of Rs.1500/- and more. This shopping period has ended on 31st August and I have shopped Rs. 3032/- on pass book no. 91 and Rs.1192/- on pass book no.122. That is a total of Rs.4224/- has been shopped by me during the period making me eligible for both Copper Bottom Steel Kadai and also set of 3 Plastic containers. Even after repeated visits to your shop (where I made all the transactions) in Yelahanka New Town, Bangalore 560106 and several oral and written complaints I have not received the gifts. The staff said they will inform me when they get the gift items and took my mobile phone number also. But, when material came they made telephone to many except me (I checked that my phone number was not ticked for having called me) and there was no missing call on my phone as well.

Kindly redress the problem on top priority otherwise it will lead to conception of trustworthiness of your programs and your false propaganda of announcing schemes to attract sales amounts to malpractices as per trading practices are concerned and and also taking consumers for a ride with false trading practices.

I will be forced to proceed if this complaint is also left unheard.

Hope Aditya Birla is not incapable of keeping its promises and keeping up good customer relations.

Yours faithfully,

satish v itagi

satishitagi@yahoo.com

01-11 5:52 hrs

Company: Extra Rewards Programme
Country: India

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