Ezeego1/ SERVICE
POOR RESPONSE TO CUSTOMER GREVIENCES

REPRODUCED HEREUNDER IS THE ORIGIONAL REFERENCE TO THE COMPANY.AFTER REPEATED FOLLOWUP SOME NOMINAL AMOUNT REFUNDED.MY REPEATED REQUEST FOR CLARIFICATION AS TO ON WHAT BASIS THE REFUND AMOUNT WAS CALCULATED DID NOT GET ANY RESPONSE. ONLY ASURANCES TO GET BACK SOON...

Sent: Monday, May 19 3:49 PM

Subject: final ezeego1

Dear Ms. Shweta Kulkarni,

As per our plans after having darshana at Maa Vaishno Devi, booked a taxi and reached Asia the Oasis Resort on 14th May at about 2.00 pm. (booked through you for 2 nights i.e. 14th & 15 th instant). On presenting the Hotel Voucher at the reception, we were offered a room. Since we were quite tired, we wanted to rest for some time. While I removed the Bed cover, my wife went to fresh up..

We were shocked to see that-(i) bed sheets & pillow covers were dirty and (ii) the toilet seat was full of shit. It totally spoiled our mood. I went to the reception and complained. We were immediately offered another room To our great surprise, here also the bed sheets were dirty and soiled while there was some bloodstain on the bed cover. The gentleman at the reception named Mr. Kartar Raina appologised on personally inspecting the rooms and said that the person on duty had not prepared the rooms after guests occupying them had vacated. It was disgusting. I refused to stay at such a place, and requested Mr. Raina to book us in some other hotel. As per his advise the nearest hotel at Patnitop was 3-4 Kms. away and we could reach there only by bus. He also advised to approach you for cancellation and refund. He was kind enough to send a boy to help us board a bus. We were standing at the roadside for more than 40 mts. but could not get the bus. Luckily a private car driver stopped and agreed to drop us at the hotel/tourist bungalow. We had to pay Rs.300/-. I tried to contact you on my mobile on numbers 1800220177 & 18002090800 but could not get through.

My request:-

1. Please ensure that hotels/resorts you recommend/book are of some standard. People plan to spend a few days at hill stations to relax or some other places for sight seeing and not to waste time and money. For more than last ten years I have been spending a few days at some resort during summer vacation and had wonderful time. For the first time I wasted a day and money along with inconvenience and mental torture.

2. Please arrange to refund at least the amount paid by me immediately, if not the compensation for inconvenience, monetary loss and time wastage.

Looking forward to response per return mail,

Regards,

Rattan Kumar

9818846364

E-150 Sector-41

Noida—201 303

Company: Ezeego1/ SERVICE
Country: India

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