EZone
Scrapped Product delivered

I wanted to Gift my Mom a Microwave Owen for Ugadi, I went to a Ezone-Hebbal (Bangalore) for a purchase on 21/03. A sales rep Chinappa suggested a LG microwave owen. which was really good... i inquired the price he told me that we offer at a very reasonable price..it will be very cheaper price compared to any other showroom price.. he offered the product at very good price.. i was about to make a payment than i was told that they don't have stack now, it will delivered in next 3 days. I paid whole amount with a confirmation that i will receive the microwave Owen in another 3 days.

There were no signs of getting Owen on promised date. It was a 4th day (25/03) i called up the ezone guys in the showroom.. No one responded to any of my calls.. later i called to ezone customer care, they promised me that they will respond immediately.. nothing turned up.

on 5th day Chinnapa (sales rep) calls me that he was not aware that product was not delivered yet he assures me that by 27/03 you will defiantly get the owen.

On the 6th day. again chinnapa assure me that it will be delivered by 4 pm. After being waiting for 6 days it arrives finally at 6.30 pm. My mom takes a delivery. Owen was loosely packed, and in the altogether different owen's pack. my mom asks why it was not packed properly, ezone guys convice her telling that they got the product directly from there warehouse.

After Ezone guys left we realize that Owen as scratches every where and also it doesn't have all the items listed in the manual. and it was looking very old. They had delivered the scraped display Owen to us. Now chinappa doesn't answer to any of my calls.

Initially they had told us that they don't have a new Owen, to get a new one it would take max of 3 days. after been waiting for a week they have delivered the scrapped display piece to us..

when we revisit the store initially everyone was in denial mode, later they accept that they had made a mistake.. They tell us that they don't have a new model, as we were pushing to deliver the product soon. so they had delivered this scrapped Owen. After a great argument with staff and manager we returned the scrapped Owen.

Be careful, they may be finding a new owner for that scrapped Owen!!

Company: EZone
Country: India

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