Ezone/Plasma TV
Delay in delivery, not delivered at home, delivered scrap

I booked a plasma TV with Ezone, Unitech ammusement park, Sector-11, Rohini, on 11.04.2009 with a promise to deliver the good with in one week. They have not fulfilled the promise and after a long arguments they handover TV in a sealed carton and not delivered at my residence with its mounting stand wrapped in packing sheet after taking the full payment on 21.04.2009.

when the person from Panasonic company came to install TV he found that the mounting stand was scrap and was not even complete with bolts and fastening clamps more over it was rusted. He contacted the manager Ezone and he told him that make some JUGAD, however he did not agree and went back without opening the TV carton.

I again talked to store Manager Mr. Rajeev Kaschyap on phone and he told me that you have the matter in my knowledge and I will look into the matter but did not respond.

We have not opened the carton of TV yet and we do not know what in inside in the box. This is the second time when we faced the problem with the same Ezone store. The promise for every thing before making the payment, but cheat the customer thereafter.

Company: Ezone/Plasma TV
Country: India

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