Fabia
Pathetic after sales experience, pathetic Product

Skoda India and their dealers DO NOT CARE a damn about their customers.

I bought a Fabia in June 09, and regret every moment. My complaint was badly handled right from the lady who is their "After Sales" contact person on their mail.

After that I got a "survey" call wherein I explained everything again, I got a Complaint number, and thought that luck has smiled at last. But after 3 weeks, the complaint number has effected nothing.

Complete insensitivity to the customer. I think Skoda is pulling a fast one on Indian consumers.

The car is not made for Indians at all - they just force it down our throats. The levers are all designed for LHD cars, The bonnet can be opened only by the co-driver. Insensitivity at its best.

Fabia problems :

The window mechanism button console can be picked out by a 10 year old. Skoda dealer confirmend that this is the problem with EVERY FABIA, and Skoda is aware.

Bonnet opening lever can be pulled out by a 7 year old. Skoda dealer says that the snap fit does not snap fit sometimes! Sorry! nothing can be done about it.

Snap fit fastners of the break light mounted on the rear windscreen are broken when the car is delivered

Best part is that the dealer person came to my house 4 weeks back and clicked pictures with his phone - no action yet.

My Skoda India experience I can understand why Skoda is an unpreferred brand in Europe.

Gurudas

Company: Fabia
Country: India

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