FERNS AND PETALS
Customer Service / Delivery Issues

My Order No. 700601049 was placed at 11:20 AM on 6/12/10. I received a mail confirming the same. The vendor responsible for dispatching the bouquet got the order according to them at 12 'o Clock.

The delivery guy called me up at 9 PM, at about 15 KM away from the delivery location, he told me he received the order at 6 PM.

Now from the company's website disclaimer

http://www.fnp.com/fnp/faces/jsp/shippingdisclaimer.jsp

"We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 7 pm on the given date.

Order received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm."

I tried to cancel the order, they agreed to cancel it but was not so sure when the refund will be done. Then I decided to carry on with the order as at least the bouquet will reach and I will get some value for my money.

On top of that I received a call from a executive at about 9:30 PM telling me that this order is through and cannot be canceled as I have talked with the delivery guy about delivering it... THE PERSON ON THE OTHER SIDE INSTEAD OF BEING APOLOGETIC WAS TRYING TO BULLY ME TO ACCEPT THE ORDER.

Three things to noted...

1) These people don't have any values, they don't even think that people send flowers and gifts with a lot of wishes.

2) They are a bunch of dishonest people, I dialed them up about 10 times through out the day and each time they said it will reach after one HOUR.

3) They have no idea about CUSTOMER SATISFACTION, and probably don't even bother about it.

PLEASE BE BEWARE OF FERNS AND PETALS...

Company: FERNS AND PETALS
Country: India

  <     >