Fly SX210 mobile
Aweful customer care service

Subject: Complaint about customer care service

Sir,

I have submitted my fly sx210 for the replacement of charging connector at adonis customer relation center, adonis electronics pvt ltd, onida house 2, mahal industrial estate, andheri (East) mumbai 400093. on the date 8th january.

Till the date I havent got my mobile back, Instead of that they are just saying that part hasn't come from Delhi. Inspite of being told that mobile will be returned within 7 days, it has not been returned even after 35 days yet.

Also I had gone there four times till now, but neither proper answer given by the executives nor they are recieving any calls. When I call them, either their cell phones are switched of or they are not available.

When I call their landline number they just say that we are transfering your call to our technician but nobody attends the call. Even i anybody attends the call he will only reply that phone is not ready. They are not providing any proper information.

Dates and other details are attached below.

I am fed up of these things now. Please suggest me something, what should I do???

Date Description

26-8-08 Date of purchase

18-10-08 faced head phone problems

28-12-08 Connector problem, when connected to charge phone got switched off

4-1-09 Went to Thane for customer relation center, it was closed

5-1-09 Went to Vashi for customer relation center, it was closed

6-1-09 Went to Chembur for customer relation center, they sent me to Andheri.

8-1-09 Went to Andheri for customer relation center, they collected mobile phone, also said that connector will be replaced and given back within 7 days.

15-1-09 When I went there, they said its not ready, it will take 7 more days.

24-1-09 When i went they said connector is not available with them, it will from Delhi. So told me to wait 7 more days.

31-1-09 Still not ready, so I met with Mr. Arun he said on 3rd that part will come, we will give your phone back on 4th feb.

4-2-09 When I went he said It has not come yet and will come on next tuesday.

12-2-09 When I went there He was saying that Company wants to dispatch all the phones, so their executive will come today and he will tell the status.so most probably on saturday I will return your phone.

So should I wait for one more Saturday, or should I go to consumer forum??? Please suggest...

Do the needfull...

Thanking you!!!

Company: Fly SX210 mobile
Country: India

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