Forbes/Aqua Sure
Poor aftersale services

Is there someone in top managament who is really concerned about consumer's grievences, please contact me.

-Does it take more than a month for complaint to get attended?

-Does it take more than a month for a part to be replaced under warranty?

-How many times customer needs to call up and check progress of availability /arrival of defective item or technician?

-Finally, is someone up in the organization really aware how customers are being dealt by field staff?

-Are mails being checked by senior staff or are being mailed down the line to same staff to deal with customer?

Company: Forbes/Aqua Sure
Country: India

  <     >