Future Group
Wrong billing
- 01-26-2009
- 274
On 26.01. i have purchased two jeans pants in the offer buy one get one free, from the Big bazar retail outlet in Kandivali, Mumbai. But after delivery, i found that big bazar has charged for both the pants.
When i lodged the complaint in the customer care, the behavour of the customer care personnel was not only uncooperative but also rude and accusing. After lot of arguments they have refunded the price that they had unduly charged for the free pant.
Secondly, i purchased Rs. 54 worth of Santoor liquid hand wash, but surprisingly i was charged for Rs. 148 for 1 lite of same.
There were many people queued up with similar type of complaint of excess billing/ discrepancies in quantity of items bought.
I have experinced this type of excess billing for the second time.
It is not expected from and otherwise reputed firm like BIG BAZAR.
Is it an intentional organized lapes of future group? Mr. Kishore Biyani are you aware of it or not?
Company: Future Group
Country: India