GATI
Pathetic service

IIT Kharapur, West Bengal

I was told my luggage would be picked up on 12th May. He called me up at 5:30 pm to pick up the luggage. I told him to wait for 10 mins or he come later on after picking up goods from other people. He said that he would come in eventing. I started making calls to these people from 8 pm. kept on trying for an hour no one picked. At 10 pm they call me up and say that their vehicle is full and cannot take my luggage today. I argued over the phone for 15 mins said that i was urgent and I am supposed to tommorow in the afternoon. He told he would pick up next day at 12 noon. I said fine and told him to be on time. i called him up in morning again at 10 am to confirm if he was coming. He said he would be there between 12-1. I started making calls but no one then responded. At 1 pm he picks up the call and says he cant come now. I called up Mr. Abdul to get the status. He said he would do something soon. After 10 mins I get a call from the local guy and he said he cannot come. I asked him his name and he refused to tell me. Its 1:30 and the luggage is not picked and i have not received any call from Mr. Abdul. I have advised people not to use your services.

Also the there is discrepancy in charges. I asked Mr. Abdul he says the rates are 30 kg for 500/-. Where as the local guy tell the rate 14/- per kg 200/- insurance 10% service tax. And they have even charged with different rates to different people.

Suvrat Hiran

Company: GATI
Country: India
State: West Bengal

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