Gift360
Non Receival Of Order No 68615

I have been facing an acute problem with an online shopping company, GIFT360, based in Bangalore. I had placed an order on 26th August’09 for 2 mobile phones and 2 Reebok combo offers and was conveyed a delivery time of 14 working days. However, till date I haven’t received the ordered items but have already been charged for the same in my Citibank credit card. The course of events is as follows:

I had placed an order with Gift360 on 26th Aug’09 for 2 mobiles and 2 Reebok Combo offers. I was informed that the delivery would be done in 14 working days. The order was placed over phone and the order number was 68615

When 14 workings days were over, and I still did not receive the order, I called up the helpline to enquire about the status. It was first informed to me that my address (in Kolkata) was out of delivery area of their courier (which was a gross misinformation as this same company had delivered items to me at this same address in the past). Then after keeping me on hold for very long someone confirmed that it was not actually an issue with address but that the stocks were unavailable because of which the same couldn’t be delivered. However, someone named Sanjay confirmed to me that the delivery would be done by another 3 to 4 days.

Again when this commitment failed, I sent out an email to the ID enquiry@gift360.in for a resolution. Within a day, I also spoke to an Escalations Manager (name was either Vidya or Divya) from the Co. over the phone but to no avail. A word or two about the so-called ESCALATION MANAGER…….extremely rude, refused to understand my concern, unapologetic, unmoved at the plight of the customer. Even a juvenile would have better sensibility than her. I had asked her to refund my money at least if they couldn’t fulfill the order, to which she curtly informed that the refund would take as long as 10/15 days

On 26th Sep’09 I received a mail from their end apologizing for the delay and asking me for my ID proof and scan copy of my credit card so that they could proceed with the delivery. They also confirm that the delivery would be done before 3rd October. These documents had already been sent to them earlier on 8th Sep. Nevertheless, I re-forwarded the documents on 29th Sep.

On 1st Oct I received a call from the number 9343555194 asking me for a scan copy of proof of address as well. I refused to provide this as their previous mail did not ask for this document. It only asked for ID proof and scan copy of my credit card. I asked the lady calling to send me a mail mentioning that this document is required, on receipt of which I would be providing the requirement. But no such mail ever came.

Its 5th Oct today and I still haven’t received the ordered items and my credit card payment due date is tomorrow’s.

I am at a total loss over this as none from this Company is interested in getting my work done. I have drawn huge phone bills talking to them over phone but to no avail. I require urgent help from your end to address this fraudulent activity by this Company. I would now want to cancel my order and demand a compensation of 50, 000/- rupees for the following:

1. Failing on service delivery

2. Repeated false commitments about delivery dates

3. Charging money from my credit card without fulfilling my order

4. Huge telephone bills that I have incurred while calling them up for follow-ups

5. I was supposed to gift these items to members of my family which I couldn’t and it has caused me unprecedented humiliation.

I would also like to point out that during this phase of 1 month and 10 days, NOT ONCE DID GIFT360 HAVE THE COURTESY OR PROFESSIONALISM TO CALL ME AND UPDATE ME ON THE CAUSE OF THE DELAY”. It was always me who kept calling.

Please help!

Company: Gift360
Country: India

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