GoAir airline
Concern regarding Baggage safety at Chandigarh

I would like to draw your attention towards the lack of efficient services among recently opened airlines in India. I am a post doctoral research fellow at Univ. of South Carolina (US). Recently while transit from Delhi to Chandigarh, traveling with GO-AIR AIRLINE I lost my baggage.

Immediately after reporting the incidence to ground staff, I was shocked to see the lethargic and lousy attitude of ground staff at Chandigarh.

Added to this it’s been ONE MONTH while enquiring with Chandigarh airport authorities of GoAir Airlines regarding my lost baggage. They neither could find my baggage nor did they give any compensation till now.

Please note that I AM NOT TALKING ABOUT THE MISPLACED BAGGAGE (which may be quite acceptable) but it is completely LOST. Who took it? Where it went? Who should be blamed? There seems to be few loopholes in the current security system or there seems to be some black sheeps among the airport staff. It’s difficult to conclude anything for me.

The bottom-line is that the whole incidence poses a BIG question on the SECURITY ISSUES AND BAGGAGE SAFETY for all the people routinely traveling in these airlines. If a BIG 23kg trolley baggage altogether can be missed (despite of all those security cameras and a tight check they boast about) without any knowledge of airport ground staff then anything can be expected.

The least precaution I can take in future is to avoid traveling with such cheap airlines however it won’t solve the problem at large.

Company: GoAir airline
Country: India

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