GOAIR AIRLINES
REFUND for CANCELLATION by AIRLINE
- 04-19-2008
- 145
Ref: Ticket no. L5K815 – Cochin to Mumbai 6th June – Flight no. G8452
Passengers
SUNIL UTHUP
REENA SUNIL
SANYA SUNIL
SMRITI SUNIL
I booked this ticket quite some time back and got an SMS yesterday from you saying that due to issues beyond your control the flight has been cancelled.
I immediately called up your help line and spoke to Mr. Kiran who said that a refund of full amount will be made to my credit card a/c in 7 working days. He did not have answers to…
1. How does GOAIR propose to compensate the customers for the inconvenience caused
2. How will GOAIR pay interest / charges for the booking charges held by them for the time till refund is effected.
3. He said that there is no other option available than refunding the money as GOAIR discontinued this sector.
I called up again today and spoke to one lady (could not get the name properly).
She spoke similarly like Kiran. I was surprised to hear from her that you are canceling my booking today and it will take another 7 working days for the refund of the full amount. She even said that no request for cancellation is required and the repayment is automatic. My question is why not from the time you decided to cancel the flight and why 7 days from today?!! She did not have a answer to this and put me on the your sales garbage. This is absolutely improper behavior for an Airline operator. My worries based on friend’s feedback has come true – GOAIR is the most pathetic AIRLINE.
Vide this mail I call for the following…
1. Immediate refund of full booking charges.
2. Interest for the period the booking charges was held by you. Refund of booking charges not to be held for deciding upon interest liability.
3. The money used for booking ticket is from an overdraft which has cost me 24 % p.a. interest. Imagine the inconvenience now to manage alternative booking in the peak June season.
4. An explanation why it requires me to call and cancel the booking when you yourselves have cancelled the flight and have no other options left.
5. Apology for the misbehavior of your helpline staff.
Company: GOAIR AIRLINES
Country: India