Go Air
Online complaints

I purchased 6 tickets via credit card over the telephone on 15 Dec. 2008 for a total amount of Rs. 26, 100/- for travel between Delhi-Cochin-Delhi on 20-Feb-09 and 23-Feb-09.

The only information provided for cancellation was that a total sum of Rs. 825/- (Rs. 750 = Rs. 75) will be deducted towards cancellation charges per ticket from the cost of the ticket.

I was shocked to learn from GO AIR that my balance air fare amount for the 6 tickets amounting to Rs. 21, 150/- will not be refunded to me, but instead will be retained for use in a Credit Shell valid for only 6 months from the date of cancellation and any failure on my part to utilize this Credit Shell within the said 6 months period will lead to a lapse of the said Credit Shell with the whole amount contained therein being retained by GO AIR and no refund whatsoever will be made to me.

Is this policy of GO AIR legal and binding?

Company: Go Air
Country: India

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