GODREJ &amp, BOYCE MANUFACTURING CO.LTD/Godrej pentacool refrigerator
REPLACE pentacool refrigerato

By

Mrs. Anita Sharma

A-3/214, Sector-16, Rohini, Delhi=110085

Mobile no- 09313081307, 09213357922

Dated- 1sept

To,

Managing Director

Godrej & Boyce Manufacturing.Co. Ltd

Plant II

Piroj Shah Nager

Vikroli

MUMBAI-400079

Tel-55965656

Subject- Replace my Godrej pentacool Refrigerator

Dear Sir,

I have the honor to state the following few lines for your kind and sympathetic consideration and favorable orders.

(A) That I purchased a Godrej Pentacool Refrigerator RF-02128-02681 GF 28 Ele on 25/5 from your authorized dealer M/s SANGWAN ELECTRONICS, A-3/220, SECTOR-17, ROHINI, DELHI110085.

(B) That on the date of purchase, I really felt myself a proud owner of a pentacool Refrigerator manufactured by such a reputed company “GODREJ & BOYCE Mfg.Co. Ltd, which is having a worldwide reputation for its products. Each one of my family members, relatives and friends appreciated my selection but to my bad luck, all my dreams shattered within a period. When the refrigerator stopped working and I felt dis-heartened.

(C) I have already logged a complaint in June. Apart known as “PCP” was found defective and was replaced and the refrigerator started working but to my utter surprise. The refrigerator again stopped working in July. The cooling totally stopped. A Complaint was again lodged. This time the cooling gas was found leaked. This was refilled and the refrigerator became OK but after a month once again the refrigerator stopped working and when lodged complaint, the PCP, that was replaced by the Service Centre Engineers.By then the winter started and having fed up with its repeatedly going defective,

I have so many losses like all the vegetables destroyed, water bottle not cool and I shocked when I put ice-cream in the frizzier, I saw ice-cream melting in the frizzier.

(D) I have already login so many complaints. My complaints no.(8544), (9590), (10515), (335912), (10706), (207893). I have been contacted the your company employee. Mr. Gandhi ji (9810501991), Mr. Sumit (9810729884), Mr. Atul (9891994444),

(E) I switched off the refrigerator for some days and after some days when I switched on the refrigerator I was shocked and found my refrigerator was NOT WORKING at all.

(F) I have now come to a conclusion that this particular refrigerator is having a MANUFACTURING DEFECT and it can never work satisfactorily and hence I can no longer keep it with me and keep facing problems everyday. As such, I request your kind honor to look into the matter and either take back the products and refund the cost of the refrigerator or immediately replace with a new piece, failing which, I shall be left with no option but to file a case with the DISTRICT CONSUMER FORUM for not refund of cost but also for the monetary compensation for unnecessary mental agony, tension and the losses that I had to suffer from the date of purchase till date.

Thanking you and looking forward for an early decision. If my request is not acceded to within 10days from the date of e-mail of this application, the matter would be taken up with DISTRICT CONSUMER FORUM.

Truly yours

Anita Sharma

Company: GODREJ &amp, BOYCE MANUFACTURING CO.LTD/Godrej pentacool refrigerator
Country: India

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