Godrej
Freezer makes ice quickly, freezer door does not close

Dear Sir,

I had bought a refregator godrej make GDE23C2 on 14th May from Girias Investment, Brigrade Road. The refregator was gifted to my brother and delivered to his residence. I opened the fridge for usage and to my utter horror which I could not beleive the whole fridge was damaged and the glass was completely broken inside. The compressor was hanging precrously behind the fridge. Immedately I called up GIRIA's and they replaced the fridge the next day. To my dis-appointment again, the replaced fridge was also was made of sub-standard materials and I had to call the service engineer to rectify the Freezer Door which was not closing at all. The service person promised to replace the same immediately and he went back.

I again follwed up and it gave up.

Again in September / October, I complained and the service person came to rectify the same. But this time he bought the Bush for some stand, I don't know why.

Finally, I lodged a complaint again thru the call center on 22nd October and finally a formal complaint was registered and was given a complaint number 807071 thru SMS.

After 2 days I got another SMS stating that my spares have been requested for and it should be received and would be replaced soon.

On 10th November the godrej branch in-charge called me to inform me that the spares have come and it would be replaced on 11th November.

Finally, I was happy that something has happened and to my shock again, they committed the same blunder again and they bought spares which did not suit my fridge.

I again spoke to the godrej branch in-charge and she promised to check and get back in 30 minutes. It is been more than 1 hour and I am yet to receive the call.

My humble request to all the consumers, do not go for godrej products. It is just atricious.

Company: Godrej
Country: India

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