Godrej
No Customer Service from Company

Hi,

I purchased Godrej split A/C 1.5 ton in 2007. From then onwards i am facing lot of problems in split A/C. The room is not getting cool even we are turning on the A/C for 5-6 hrs per day in the nights and 1.5 ton A/C is also too large for a small single bed room and even for that also its not working fine. I lodged many service requests for the customer care of godrej and its one of the worst customer support in our country.

Reasons behind my comments up on godrej.

1) Even for lodging a compliant on phone its taking nearly 12 - 15 mins we have to stand up in queue and then the call wll be directed to the customer care people and those guys will not respond properly and a small example for that i have lodged a complaint for servicing of my A/C on feb 1 and today its feb 7 and every day i m calling the customer care people but of no use and tiil now i did not get the support from them.

The question from a customer is & why such a reputed company is giving this type of service to its customer..

I was really got hectic with this GODREJ company and i kindly telling the viewers not to go for these type of companies.

Regards,

Bhanu

Company: Godrej
Country: India

  <     >