Godrej
Bad Service from Godrej SMart Care

Dear Sir,

I would like to bring to your kind attention that Godrej Smart Care has been utmost incompetent in delievering the results that they so boost about. Our home refrigerator stopped working after its compressor stopped 2 weeks back, after having complaints 10 times, the executive showed only to return the next day where he did change the compressor but which really didnt solve the problem, our fridge was still not working and after having made numerous calls to them they did finally show up today only to add on to our problems. our refrigeratoe is still not working. i think this is the most pathetic way of dealing with the customers and it has caused us tremendous amount of emotional distress, the way their executive speak from their helpdesk is also very demeaning. this is most pathetic way and i wish u could help us take corrective measures against a company that boosts of being customer friendly. i think f they cant handle a simple customer complaint they should consider shutting the shop.

thanks / neha

Company: Godrej
Country: India

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