Godrej
Washing Machine Malfunctioning

Sir,

I bought a Godrej make semiautomatic machine from AB Electronics, Mohan Singh Market, R.K Puram Sector-1, New Delhi on 11-Oct-09. Since very first use the machine is making a audible noise, on complaint the dealer said he has forwarded the case to company and send his engineer for inspection, on inspection the engineer told me that there is a problem with the gear system of machine and hence the whole unit needs to be replaced. On the next day the company engineer after getting report from dealer engineer said that they will change only faulty part (Gear System) and that too within next 2 days, Now my question to the company and their dealer is if i had paid whole for a brand new machine why should i get a repaired machine which is malfunctioning since i removed its packing cartons. Secondly its almost 2 weeks since i lodged the complaint and till now nothing has happened.

Dealer and the company are not cooperating and its only the customers who are at the receiving end.

Godrej Complaint Number: 248538 Dated 12-Oct-09

Kindly help us so as to make use of our rights as customers of having quality goods.

Regards,

Rajiv Pundir

09871711942

New Delhi

Company: Godrej
Country: India

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