Godrej
Newly purchased refrigerator not worked on the first day & delay in its replacement

Sub: Newly purchased refrigerator not worked on the first day & delay in its replacement

Dear Sir,

It is a matter of great concern that a fair of your product was arranged in our township (M/S National Fertilizers Ltd..), Panipat

Keeping in mind the creditability of your organization, I purchased your refrigerator (280 Ltrs) under exchange offer vide Invoice No. 641/93035691 dated 11.11.09 (Customer Code 30089F). Though the delivery date was given as 08.11.09 at the time of booking but it was delivered only on 12.11.09 without any Demo & getting it checked at my residence. I also not insisted the same at that time keeping in view the goodwill of your company & with the thought that before dispatching, it has already been checked at your works.

On dated 14.11.09, when your authorized service peoples were visited on my residence for Demo, I was surprised when this refrigerator was not in position to operate. You can easily ascertain the feeling s of your valuable customer at that time about your company’s dealing & quality control etc.

Since that day, I approached the every corner of your company. Few instances are mentioned as under for your ready reference: -

Date Person to whom contacted T.No./ Mobile No Reply? Remarks

15.11.09 Customer Care Centre

(Mr. Garish) 1800-22-2511 Intimated about the problem & replacement

17.11.09 Customer Care Centre

(Mr. Sanjeet) 1800-22-2511 Complaint No. Given as 932523

18.11.09 Mr. Rajan, Bombay 022-67961700

9717722849 He directed me to contact Mr. Jay Kumar, Faridabad instead to refer the matter at his own to resolve my grievance

17.11.09 & 18.11.09 M/S Five Star Electronics, Panipat, Authorized service Center (Mr. Amarjeet singh) 9812100829 He confirmed that my grievance has been forwarded to the company for replacement

From the above, you will realize that without getting any service from your newly purchased refrigerator how I am becoming a rolling stone & running from pillar to post.

You can’t imagine my feelings & position at present. The old refrigetror has already been handed our to your Sales Man i.e Mr. R.P.Singh & now a days I am without any refrigerator in my kitchen which is a other mental harassment to me.

.Under the above circumstances, I approach your good office to look into my grievance & replace this non-operative refrigerator (Not worked from the first day) without any further delay.

Awaiting your reply/response,

Thanking you,

Meera Sharma

B-25, NFL, Township

Panipat

(M) 0950911876

Company: Godrej
Country: India

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