Godrej India
Poor Service from Godrej

Sir,

My 3rd A/C malfunctioned and since I am an Engineer could locate the fault with the motor

I lodged a complaint with Godrej on 17th July citing motor replacement

After lot of calls I was promised that service Engineer shall visit for repair by 23rd

when no one arrived I called and I was told people have gone on training and would be delayed for a couple of days

finally couple of fellows arrived, knowing fully well motor needs replacement they went back

They confirmed me to be back with a new motor by 27th

however when they did not arrive I called back and was told till date the new motor has not yet been procured

I have also called Mr. Sanjay Das who is regional head (Bhubaneswar), I have only got assurance but no concrete commitment from him

I do not understand how to deal with these people as they give false commitments with lot of harassment for consumers

My service complaint code is 142245

Company: Godrej India
Country: India

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