Godrej/Locks
Pathetic customer service

I purchased godrej lock and the dealer told me that I need to call a number and they will send some body to fix. After few followup I got a person and he said that he will not come after 5:00. If required he can try on saturday. On saturday I called again and he says he cannot tell when he can come but he comes some time on saturday! I waited up to 4:30 no body turned up. He gave the reason that he cannot tell the time as he dont know the service time that happens at each place. When called at office (if you are lucky some body may recieve the call - 080 22279312) they gave again his number. He spoke as though if there is luck he can come on that day. I had the similar experience when I purchased a door closer product also. The person who came for fixing the door closer already irritated us enough that the same person is now has to come for lock fixing. Is it that they are not paid, they are expecting any money? If so they can talk directly also but does not seem so. It is he comes at his wish and you have to wait for the whole day expecting him. Also are they not trained to talk gently. If you understand Kannada what he says is "Hyaag time helakke aagutthe? Onnond kade onnonde time aagutthappa. Irri bartheevi" (How can I tell when can i come? Wait some time we come"). I dont know when I get mukthi from Sree Raama?

Company: Godrej/Locks
Country: India

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