Godrej /Microwave Oven
Poor Customer service

I bought Godrej microwave oven from vasanth & co, Chennai, Tambaram during Pongal. Godrej service personnel came to my residence after a week and while plugging the oven holder to switch board, broke two 15Amps holder when he forcefully tried to plug the oven holder. I am surprised that he doesn't know even the fundamental concept that within 15Amps there will be a plastic which avoids bugs to sneak inside. He could not offer a proper demo and inturn complained to my age-old mom that the holder got melt and could not complete the demo.

I escalated to vasanth & co several times only to wait indefinitely without any response. Atlast after chasing several times, i got godrej service manager (Prasanth) chennai and his poor attitude of handling a customer made me felt that i should henceforth never opt a godrej product.

Hope atleast after such escalations from consumer, godrej streamlines its strategy of servicing customers.

Company: Godrej /Microwave Oven
Country: India

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