Godrej Referigerator
No colling-Compressor not working

To

Managing Director

Godrej & Boyce Manufacturing Co. Ltd

Okhla Showroom,

Godrej Bhavan,

Mathura Road,

New Delhi-110065

Dear Sir,

Subject: Replace Defective Godrej EON 305 Litre Metalic Champion Refrigerator.

I would like to draw your kind attention to the followings for your kind and sympathetic consideration and favorable orders:-

1) I would like to state that upon my complaint to your goodself vide my email letter dt 18/03, one of your representatives, Mr Sheetal visited my house on 19/03 to check my refrigerator. I told him that the fridge is neither making Ice nor giving adequate cooling causing spoiling of vegetables and food items. But even before checking the fridge he started to demand service charges of Rs.350/=.I once again reiterates that the fridge had started giving trouble soon after its purchase and I had been urging the company’s agent Salesman Manoj Sahu-879 to replace the defective piece. But he did not do so and some how dragged the time of one year. I had purchased the fridge for Rs.22500/=which is not a small amount. Now this fridge has become dud for me. This was not so when Godrej had its reputed household name. Now your sellers and agents have become greedy and very lethargic providing the company a bad name. Please do not send such greedy representatives to my house who first demands money and does nothing to rectify the instruments. Such agents and representatives will definitely bring bad name to the once reputed company. I do not want to hand over the case to the consumer court or to publish stories of your company in the press and hope that defective piece will soon be replaced by your goodself.

I have now come to a conclusion that this refrigerator is having a manufacturing defect and it can never work satisfactorily and hence I can no longer keep it with me and keep facing problems every day. As such, I request your kind honour to look into the matter and either take back the product and refund the cost of the refrigerator or immediately replace it, failing which, I shall be left with no option but to file a case with the DISTRICT CONSUMER FORUM for not only refund of cost but also for the monetary compensation for unnecessary mental agony, tension and the losses that I had to suffer from the date of purchases till date.

Thanking you and looking forward for an early decision. If my request is not acceded to within 10 days from the date of receipt of this mail, the matter would be taken up with DISTRICT CONSUMER FORUM.

Yours truly,

Rajinder Paul

GH-8/179 (LIG Flats), Paschim Vihar,

New Delhi

110087

Phone: 25273874

Email: rajinder@ymail.com

Company: Godrej Referigerator
Country: India

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