Godrej Refrigerator
Epairs

On 20th July we made a compliant about sudden failure in our refrigerator performance, Technician visited us and charged Rs 250 which we paid & informed us regarding repairs to be done was replacement of compressor he also offered us an attractive offer to purchase AMC for 2 years @ Rs3500 & make a complaint after 15days & get everything repaired free of cost, however we chose to get the compressor changed immediately & asked him to repair for which an verbal estimate of Rs 5120 was given which we agreed for, however we wanted the repairs to be done as soon as possible. Technician did not turn up on 21st july nor was there any response from the call centre, so we called the godrej smartcare no & they apologised (person name Prakash) & assured for an repair or information of any spare shortage the next day, however there was no call nor any visit from technician, on 22nd we called them and inquired if they have any backend report, however they are not aware was there any visit from technician, nor they have any reply or action plan. There is no tracking system of complaints as it comes out from this case which is very clear & nor their goal is customer satisfaction.

Company: Godrej Refrigerator
Country: India

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