Godrej Refrigerator
Non Cooling of Refrigerato

I complained to the Godrej Toll Free Call Centre at Mumbai (Tele No 1800225511) on 24 Feb 08 about inadequate cooling in my 13 year old Godrej Double Door 240 litre Frost Free Fridge. Given the nature of the problem, I was assured that the same would be resolved within 48 hours. When that did not happen & I reverted to them, they said that I had been misinformed as they attended to complaints within 7 days & that my problem would be sorted out within those promised 7 days. On no action having been taken, even after those promised 7 days, I again reverted to them on the 2nd Mar to be told that somebody would definitely come that day, but again they did not live up to their assurance. I again approached them on 3rd Mar to be given a similar assurance & faced a similar disappointment. What is one to do when such a reputed company harasses its customers in such a fashion - prevail upon others not to be taken in by their glib talking & not purchase their products, otherwise they too would suffer like me when faced with a repair problem in future?

Company: Godrej Refrigerator
Country: India

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