Godrej washing machine
Poor Service against AMC

Reg. : Complaint of Service under Contract

Dear Sir,

I am a Godrej Appliance holder since several years & now I have a fully Automatic Washing Machine (Godrej 5.5 Kgs. Auto DX). I have given a Service Contract to you at Ahmedabad (Gujarat).

Contract No. is 0908070217 dated 22.08.07.

Since contract, the machine had some problem in Panel. During March’09 your technician changed the panel but it was not the same as the original one. Now the machine is working as a semi auto machine. At that time it was assured that the panel would be replaced as it comes in our stock”. Almost three months have been passed but the problem remains the same in spite of calling at your call center many times. Sometimes it was told to me that the franchise has been changed & it is the problem of old franchise. Old franchise told “I can’t do anything because now it comes under new franchise”. Again new franchise is ready to give service on chargeable basis. Why would be a customer spend the money for such kind of service contracts. It is a violence of contract policy.

You are requested to take the necessary action and make arrangements for replacing the right part in the washing machine for the betterment of customer satisfaction & betterment of Godrej’s image.

Regards

Harsh Kumar

(Sr. Manager – Canara Bank, Circle Office, Ahmedabad)

B/201. Shraddha Enclav, Near Motera Road, Sabarmati,

Ahemdabad

Mob. : 9377623372.

Company: Godrej washing machine
Country: India

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