Godrej washing machine
No Response for Complaint even after regular followup

Dear Sir/ Madam,

This is to bring your notice that I have purchased a Semi-Automatic Washing Machine (Made: Godrej, Model No. GDS-650, Serial no. 50105124) from M/s. Southern Agencies, Machalipattanam, in the year 2005 which had a warranty of 3 years. The warranty has been renewed on 14th December at M/s. Excel Techo Services, an authorized dealer of Godrej & Boyce Mfg.Co. Ltd. for the period of 3 years from 30.12.2007 to 30.12.2010 by paying an amount of Rs. -. A scanned copy of the same is enclosed for your reference.

Now since the spinner is not working, I have been calling customer care number of Godrej (040-27537710) since 9th June but till now I have neither received a satisfactory reply from Customer care nor an engineer visited my house to repair the machine. I am furnishing here below a list of complaint numbers lodged with Godrej customer care centre:

Date Complaint no.

09.06.2009 578974

24.06.2009 582936

07.07.2009 586798

I have even sent an email to Godrej customer service cell on 3rd July, a copy of which is attached with this email.

Since now I am very frustrated with this non-supportive behavior of Godrej, I humbly request you to look into this matter and do the needful, as early as possible.

I look forward to hear a favorable reply from you.

Thanking you in advance for your support,

Yours faithfully,

S Mallikamba

D/o.S. Nagamalleshwara Rao

House No.3-4-90, Sumitra Nagar,

Kukatpally, Hyderabad - 500072

Mobile: 9700110389

Company: Godrej washing machine
Country: India

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