Haier
Faulty machine and pathetic service

I bought the fully automatic washing from you four years ago from an authorized dealer. The machine was put on extended warranty after the first year itself covering the machine for 5 years duration in complete. The machine has been falling off pretty frequently in this time frame and the servicing part is a cause of alarm. Each time, I had to really haggle to get my machine repaired. The service center doesn't pick the phone, the engineers don't turn up the day they claim, sometimes the parts are broken by inexperienced engineers and than they claim the replacement can happen more than 10 days later due to short supply of parts.

It has really bought me to my nerves and I fully believe Haier is incompetent in all ways, to handle the servicing or that my machine is not repairable with your service people's expertise.

I would demand a replacement of the model as you are unable to meet the machine correction.

I have a ticket logged on 11th Feb (more than a month back) (complaint# 10000048888) and till date the machine is still non-operational. Only the call center takes the calls religiously but they cant do anything more than escalate with no results. The machine was with service center for a week but the results are just the same.

The machine doesn't work for more than1 day before a break down and than its 10 days of correction chase to make someone come and have a look.

Company: Haier
Country: India

  <     >