Hanuman Motors, Udupi
Indecent & Unprofessional behaviou

Me and my friend visited Hanuman Motors in Udupi, a showroom of Tata cars to see the Nano. I really admired the Nano for the space inside, couldn't get a test drive. So i planned to test drive the Safari and they gave me a vehicle which had not undergone any tests after they got it from the factory. The sales staff who came with us told that PDI wasn't done and still it was okay taking this vehicle out on the road. A/C was not working, power steering was ineffective, and brakes were not up to the mark. Please note, the model which they gave us had ABS installed.

Coming to the point, my friend drove the vehicle on a highway and just crossed 60km/hr and lost control of it. The vehicle which had ABS skid nearly 4 times and hit a compound wall on the road side. But we escaped without any scratches. Strong vehicle though.

Back in the showroom the sales staff are asking us to pay for the wall we damaged and they will repair the vehicle with the insurance. According to a lawyer in case of an accident the third party damage (wall) is also covered by insurance with the vehicle. The showroom sales staff are not agreeing and are asking us to pay 15, 000Rs. They even detained us there in the conference room of the showroom. We had a very bad argument there. They were very unprofessional in dealing this matter and incapable too. They don't know know a bit of how to deal with customers. They even threatened us that if we don't agree to pay for the wall they won't be responsible for the after effects!! This is the way they deal with their customers and guests. A very bad situation there. To make them understand we had to call the police as advised by our lawyer. We even went to the police station to file a case against them for harassing us and detaining us in the showroom. After telling them this they came to an agreement that they will pay for the wall.

Anyone who is planning to buy a vehicle there, beware! These people at Hanuman Motors are polite only at the beginning and not if there's a situation like i faced.

Company: Hanuman Motors, Udupi
Country: India

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