HATHWAY (Hyderabad)
Poor BROADBAND download speeds

I have recently taken a new 256kbps broadband 6-month package (Customer ID: 167296) from Hathway.

At the time of being given the connection I was assured speeds of 256 kbps (or at least 80% of it which is roughly) at all times. However, I have been experiencing speeds between 25-85kbps during the nights (when I am most likely to use the service) and around 110 kbps during the day (which is way below the promised speed). The actual download speed being experienced at our end (roughly 2kB/sec). In addition, the download information is too erratic as it does not represent my download activity.

It may also be noted that I called the customer care several times (>20 times) regarding the same. I have sent 3 emails to which I got no response from the technical manager (rajagopalanr@hathway.net; hydhelpdesk@hathway.net). The whole experience is turning out to be a nightmare and causing me tremendous harassment. I have my telephone bills as proof of the calls made to the customer care and have also mailed screenshots of the poor speeds to the customer care.

They sent their engineer to my place twice who agreed that indeed the service was poor and gave me a report of the same.

Recently, i.e. since one week the connection itself is jittery - it works for a few minutes or sometimes an hour and then goes dead again leading me to call customer care. Utter harassment!

The company is taking the customers for a ride.

Isn't there a goverment policy to monitor the promises made by these companies?

Company: HATHWAY (Hyderabad)
Country: India

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