HCL
TFT Monitor given for replacement still not delivered back even after 3 months by HCL Team
- 05-16-2009
- 88
We have purchased an HCL TFT and the same got faulty after 2-3 months of usage. When given back to HCL Authorized Service Center for repair/replacement, the same is still not repaired/replaced by HCL team even after 3 months of depositing. The breif about our communication with HCL officials is given under,
From: gouravkapoor@hotmail.com
To: latheesh@hcl.in
Subject: RE: Pathetic Services by a World Known Brand
Hi Mr. Latheesh,
Is it like that your SECOND COMMITMENT to deliver our product which was deposited at HCL's Service Center about 3 months back is again FAILED??
Should the matter be taken to legal forum??
rgds
Gourav
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From: gouravkapoor@hotmail.com
To: latheesh@hcl.in
Subject: RE: Pathetic Services by a World Known Brand
Date: Mon, 11 May 13:12:27 0530
Please confirm if we need to pick the LCD from Service Center or HCL team can arrange for delivery at our office, tomorrow??
rgds
Gourav
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From: latheesh@hcl.in
To: gouravkapoor@hotmail.com
Subject: Re: FW: Pathetic Services by a World Known Brand
Date: Sat, 9 May 11:53:19 0630
Hi Mr. Gourav
Regret as I was not in station to reply on time.
Currently we are collecting the TFT buffer and by tuesday we expect to reach the same to
our service locations.
Regards
Latheesh
On Fri, 8 May 16:03:25 0530, Gourav Kapoor wrote
> Hi Mr. Latheesh,
>
> Are we required to wait for some more time??
>
> rgds
>
> Gourav
>
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From: gouravkapoor@hotmail.com
> To: latheesh@hcl.in
> Subject: RE: Pathetic Services by a World Known Brand
> Date: Wed, 6 May 12:15:26 0530
>
> Hi Mr. Latheesh,
>
> Three days are already over and we are expecting your revert on the matter.
>
> Thanks for your kind response and cooperation.
>
> rgds
>
> Gourav
>
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From: gouravkapoor@hotmail.com
> To: latheesh@hcl.in
> Subject: RE: Pathetic Services by a World Known Brand
> Date: Tue, 5 May 12:54:13 0530
>
> We are still waiting for your reply, Boss!!!
>
> rgds
>
> Gourav
>
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From: latheesh@hcl.in
> To: gouravkapoor@hotmail.com
> Subject: RE: Pathetic Services by a World Known Brand
> Date: Wed, 29 Apr 14:31:39 0530
>
>
>
> Dear Mr. Gourav
>
> Understood the unit is [WINDOWS-1252? ]15” wide TFT.
> We can replace this with alternate. Within 3 days we can share the details.
>
>
> Regards
> Latheesh Kumar. S
>
>
>
> From: Gourav Kapoor [mailto: gouravkapoor@hotmail.com]
> Sent: Wednesday, April 29 1:31 PM
> To: Latheesh HCL
> Subject: RE: Pathetic Services by a World Known Brand
>
> Hi Mr. Latheesh,
>
> Please find my comments highlighted below.
>
> Should you have any further query, please feel free to contact undersigned.
>
> Expecting you to help us in getting our LCD back ASAP.
>
> rgds
>
> Gourav
>
> From: latheesh@hcl.in
> To: gouravkapoor@hotmail.com
> Subject: RE: Pathetic Services by a World Known Brand
> Date: Tue, 28 Apr 13:59:18 0530
>
> Dear Mr. Gourav
>
> We regret for the delay happened.
> Could you provide the details on this pls.
>
> Is this unit along with HCL PC or separately purchased! &--gt; The same was purchased separately from CDS Computers, Nehru Place, Delhi (refer scan copy of invoice attached alongwith).
> As per call sheet it shows as AFORESERVE attended this. &--gt; The job-sheet was issued by HCL Service Center Staff at Karnal.
>
> Pls provide your complete address and the problem details. &--gt; The LCD started showing "No Display" problem after some time of use.
> The address is as given below,
> Airjet India, Opp Annapurna Export, Industrial Area
> Panipat, Nr. Sabzi Mandi
> Contact No: 9813720006, 9812001788
>
>
> Regards
> Latheesh Kumar. S
>
>
>
> From: Gourav Kapoor [mailto: gouravkapoor@hotmail.com]
> Sent: Tuesday, April 28 12:09 PM
> To: latheesh@hcl.in
> Subject: Pathetic Services by a World Known Brand
>
> Hi Latheesh,
>
> This is in reference to our telephonic discussion on the subjected matter. Please note that an HCL LCD monitor was purchased by us from Nehru Place, Delhi market with proper invoice and we started facing problem with the same within 2 months from the date of purchase. The nearest HCL Service Center was informed about the problem and even they checked and observed the problem.
>
> The LCD was taken into custody by respective Service Center on 22 Jan'09 (refer scanned job-sheet attached alongwith) and we were promised to get the repaired/replaced LCD within 1 week. But i am sorry to say that now even after 3 months, we are waiting for our LCD.
>
> Expecting you to look into the matter and revert with a satisfactory response...
>
> Should you have any further query, please feel free to contact undersigned.
>
> rgds
>
> Gourav
Company: HCL
Country: India