HCL
FAULT LAPTOP

RESPECTED SIR

MY SELF DR.MUZAFFAR ALI IN BROUGHT A LAP TOP

LAP TOP MECH.SERIAL NO .6093A1437066

DATE OF PURCHASE 13/06[UNDER WARRANTY STIIL]

FROM MANSHI ELECTRONIX, KASHIPUR, U.S.N, UTTRAKHAND HAVING PHONE 097191`92377, 09319388740

AFTER THE 15 DAY FROM PURCHASE THELAPTOP START SHOWING THAT YOUR WINDOW XP IS CONTERFITING MEAN YOU HAVE PIRATED SOFTWEAR

I CONSULT TO THE DEALER FOR THIS THE DEALER TOLD ME THAT HE WILL CHANGE THE WINDOW JUST TAKE YOUR LAPTOP AFTER 15 DAYS.

DURING THIS TIME THE LAPTOP SCREEN START HAVING FLUCATUATION, I AGAIN CONSULTED TO DEALER THEN HE TOLD ME THAT THIS IS HARDWEAR PROBLEM SO U HAVE TO CONSULT THE ONLINE HCL COSTUMER CARE.

BUT HE CAN UPDATE ORCHANGE MY WINDOW XP, IT TAKE MAXIMUM 2 HOUR. I LEAVE MY LAPTOP AT DEALER THEN I BACK TO HIM AFTER 6 HOUR, HE[DEALER] TOLD ME THAT IT TAKE ONE MORE DAY, THEN I BACK TO HIM NEXT DAY HE TOLD ME THAT YOUR LAPTOP HAVE SOME SERIOUS PROBLEM SO U HAVE TAKE TO HCL SERVICE CENTRE, BECOZ YOUR LAPTOP NOW NOT SHOWING ANY DISPLAY HE [DEALER]OPEN MY LAPTOP WITHOUT KNOWLEGE AND CREATED MORE PROBLEM IN HCL.

HE CALLING ME AGAIN AND AGAIN AND MAKING EXCUSE THAT NOW YOUR LAP HAVE THIS PROBLEM NOW HAVE THIS AND THAT PROBLEM.

I REALLY FEELING VERY LOW

I CALLED THE HCL COSTUMER CARE THEY TOLD ME THAT THEY REGISTETRED MY COMPLAIN

THEY GIVEN ME COMPLAINT NO.24A09079 AND GIVEN NO. OF THERE HCL ENGGENEER NAMED MR, RAVI, MOBILE NO.9927062645 .I CALLED HIM HE TOLD ME THAT HE CAN NOT DO ANY THIS INMY PROBLEM BEOZ HE IS NOT COMPETENT IN THIS.

ACTUALLY INFACT I AM FEELING LOW AND I AM NOT GETTING MY LAPTOP BACK IN GOOD CONDITION.

KINDLY SUGGEST ME WHAT SHOULD I DO?

MY SELF

DR.MUZAFFAR ALI

MOBILE NO.09719492575

Company: HCL
Country: India

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