H.C.L Computers
Non replacement of faulty speakers

Dear Sir,

Kindly refer to my complaint of 15.1.2008 attended by Mr. Amandeep on 16.01.2008 (call i.d. No.19698). The engineer attending the complaint had interalia recorded a note that "Spk-800 S/B need to be replaced as soon as possible."

Then the warranty was extended for 2 years on 18.01.2008 vide invoice No. ACLNDSRV01099 on 24.01.2008 by Aforeserve.com Ltd. On my complaint, same engineer again visited on 25.05.2008 (call i.d. No.34409). It was again reported that the Spkr. 800 not working and the speakers complaint is pending since 16/01. Again a complaint was lodged on 14th Oct. about long pending complaint about the Speakers (vide Complaint No.14AO80163) then some other engineer Mr. Sanju came but speakers were not changed even this time. I have now recorded a complaint with the customer care that HCL speakers 800 may be got replaced as this complaint has been pending since 16.01.2008.

It is earnestly requested that needful action may be taken to get the faulty speakers replaced at the earliest I have once again lodged a complaint on 6th Dec. (vide No.06C080067) and reminded on 23.12.08; 02.01.2009; 18.01.2009;10.02.2009 and on 13.02.2009 but my complaint has not been attended so far.

New Delhi, dt. the 14th Feb.,

R.K. VERMA R/o WZ-216, Street No.7, Lajwanti Garden, Jail Road, New Delhi-110046.

Mob. No. 9899221530

Company: H.C.L Computers
Country: India

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