HCL/Desktop Computer
Defective machine and not replacing it withing warranty period

Dear Sir,

I bought a HCL desktop, machine no. A087AZ073589, code: Z001089 on 29.04.2009 from a hcl sub dealer Mr. Ashok Roy of Denic internatonal, NSC Bose Rd, Kolkata. During installation it was found windows not loading, suspected ram defective and hence Mr. Roy changed the ram with a new one from his shop with prior permission from HCL and found all ok. Thereafter he took back the original ram keeping his own one in the machine. After about a week he came and replaced his ram with company's serviced ram. Onedy later, the computer started giving problem. It was starting and stopping by itself. I booked a service call on 23/5/09, call no.344. Service engineer came and he susupected again ram problem and so he took the ram and after fews days he came with an another serviced ram. After put back the ram, he could not solve the problem and he left with his service report and the machine being in not working condition. He also found dot marks on the TFT screen. After this I call both HCL (Mr. Joy Banerjee-9748982078) and Mr. Roy (9831457096) for its replacement as both TFT & CPU are bad. So far I am just hanging around..no action being taken.

So, I therefore request you to kindly do the needful so that I may get the replacement as soon as possible as I have to move outstation for my work.

Thanking you.

Sincerely yours,

Joydeb Mondal, 9830148965

Company: HCL/Desktop Computer
Country: India

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